Refund policy

RETURNS & REFUNDS We hope that you will be delighted with your order. Unfortunately due to hygiene reasons we cannot offer any refunds or exchanges on products unless they are deemed as faulty. Refunds are usually processed within 7-10 working days from when they arrive back to us. They will be assessed and accepted if a manufacturing fault is found. Once the refund has been processed any funds due should appear on your bank statement within 5-21 working days (Please note that refund times are dictated by the card issuers and are outside our control). This does not affect your statutory rights. When returning your faulty products please include the invoice with the details of the products you are returning and enclose a detailed note with your returned parcel. Please always include a convenient telephone number and your email address in case we need to contact you regarding your return. We strongly recommend that you obtain a postage receipt from the Post Office with a tracking number. We are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned. Please note that delivery charges are not refunded. Your statutory rights are not affected. Special order items sourced from the manufacturer/distributor/supplier will not be refunded.